Return Policy

Cancellations

Custom Order Items- Being that each order is custom made, orders can only be cancelled within 24 hours after payment. After 24 hours, any cancellations will incur a 15% restocking fee.

In-Stock items can only be cancelled before order is shipped.

 

Returns

EFFECTIVE APRIL 1ST, DUE TO COVID-19, ALL CUSTOM ITEMS ARE FINAL SALE UNTIL FURTHER NOTICE.

To complete your return, we require an email notifying return request to shemariehaircollection@gmail.com. Our policy lasts 3 days after date of delivery. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund.

*Add on option customized hairline is FINAL SALE once order has shipped*

To be eligible for a return, your item must be unused, uncut and in the same condition that you received it. It must also be in the original packaging. There will be a 15% restocking fee from the cost of the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus the 15% restocking fee

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shemariehaircollection@gmail.com.

Exchanges

Are valid 3 days after delivery of item, You may exchange your item for anything that is In Stock ONLY.

Small and large caps are final sale. 

Customization fees are final sale if your original order was customized. 

SALE ITEMS ARE FINAL SALE

Shipping 
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

We highly suggest a traceable shipping service (such as USPS) or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.