Frequently Asked Questions
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Most Popular Questions
Please refer to the "Processing & Shipping" Tab on the Product Page for specific information on Processing and Shipping times for your item. Certain products may have different processing times so it is important to read that section.
If your item says "on hand" it will ship within 24 hours
Any other items will ship within 5-10 business days (M-F). Your tracking number will be emailed to you within those 5-10 business days. All shipping information can also be found in the description under each individual item.
Once your item is shipped you will receive it in 1-3 days depending on your location.
Processing time of an item stays the same regardless of shipping method. Example: If your item states it will take 5-10 business days to ship, but you select next day shipping, processing time will remain unaffected. We will ship your item using the shipping method you selected AFTER the processing time.
Yes, please refer to our return policy at the bottom of our site for in depth information.
You may exchange your item for anything that is on hand ONLY.
Small and large caps are final sale.
Customization fees are final sale if your original order was customized.
Being that each order is custom made, orders can only be cancelled within 24 hours after payment.
In-Stock items can only be cancelled before order is shipped.
**ALL RETURNS WILL RESULT IN A 15% RESTOCKING FEE if item is not defective**
*Add on option customized hairline fee is FINAL SALE once order has shipped*
We have partnered with Sezzle to provide you with an easy interest free payment plan.
Once you reach the "Payment" section while checking out, you will be able to select Sezzle as an option. You may need to sign in as a guest to see the option if you have an account.
When you complete a purchase with Sezzle, we ship your product out after the allocated processing time of your item (found under each product description) so you get to enjoy your item before you’re finished paying for it!
Sezzle automates the remaining payments through whichever payment method you have on file, with text and email reminders before each payment is processed. You can always log into your account and change your payment method. Additionally, if you want to pay off your orders early, you can do so at no extra cost.
For additional information check out Sezzle FAQ page at Sezzle.com
NO. If you put a PO box down as your address we will assign your package as "HOLD FOR PICKUP" at your local USPS store. You will then be prompted to show your ID upon picking up your item.
Shedding is very MINIMAL. Any hair that has been manufacture to be stitched on a weft OR knotted on lace is entitled to experience minimum shedding which is absolutely normal. Curly textures experience slightly more shedding than straight or wavy textures.
There is initially no tangling. The hair can begin to tangle if you have product buildup. Make sure to shampoo using a sulfate-free shampoo to get rid of product build up and deep condition to restore the moisture.
Yes , please constant us if you wish to pick up.
Hair care instructions will be provided with each order. If you happen to misplace it please contact us and we will send it via email.
There it will tell you the proper way to de-tangle, wash, and condition the hair and what products we recommend.
It will also tell you how to style and properly define curls and waves.